At West Green Florist, our reputation is built upon delivering beautifully arranged, fresh flowers—every day. We’re proud to be a trusted local West Green florist, serving households and businesses both nearby and across the wider community. If your order hasn’t met our high standard for freshness and presentation, we’re here to help.
Your satisfaction is our top priority. Although we carefully hand-select and package every bouquet, if your flowers arrive damaged or show visible signs of distress on delivery, please let us know as soon as possible. We kindly ask that you contact us within 24 hours of delivery to ensure we can investigate and resolve the matter promptly. Holding onto the original packaging and providing photos can help accelerate the process and allow us to provide the best possible solution.
We guarantee that every arrangement will arrive fresh and in prime condition. Our flowers are typically guaranteed to last for a minimum of 5 days from delivery, provided basic care instructions are followed. If you feel your blooms have not remained fresh within this window, please reach out to us straight away. Our team will assess the situation and discuss the options available, as customer experience and flower quality are at the heart of everything we do.
If an issue is confirmed—whether it’s damage in transit or a breach of our freshness guarantee—we offer flexible solutions tailored to your circumstances. These may include:
Our goal is to resolve issues quickly so you can continue to enjoy our flowers without inconvenience. Refunds are processed back to the original payment method. Please allow the standard banking period for the refund to appear on your statement.
If you’re dissatisfied for any reason—be it product quality, delivery experience, or service—we encourage you to contact our friendly team. Please provide your order details, a summary of the issue, and any supporting photos if available. We take all feedback seriously and treat every complaint as an opportunity to improve our service. Our commitment is to respond to all complaints promptly, thoroughly investigate, and keep you informed at each step until the issue is resolved to your satisfaction.
As your neighbourhood florist, we believe personal service sets us apart. Our guarantee on fresh flowers is one of the many ways we support West Green households and local businesses. Thank you for choosing West Green Florist—where quality, trust, and your happiness bloom together.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
