Welcome to the West Green Florist Terms & Conditions, covering your use of our website and online flower delivery service in West Green and surrounding areas. These terms form a legally binding contract between you (the customer) and West Green Florist ("us", "we", "our"). Please read them carefully before placing an order. By accessing our website, completing a purchase, or using our flower delivery services, you agree to these Terms & Conditions.
West Green Florist provides fresh flower arrangements and related products for online purchase and delivery in West Green and the neighbouring locations. We strive to deliver high quality floral gifts for various occasions, meeting customer expectations for seasonal freshness and prompt delivery. These terms apply to all customers purchasing for delivery addresses within West Green and nearby areas serviced by West Green Florist.
To place an order, select your preferred floral arrangement or product and add it to your online basket. Proceed to checkout, where you will provide details including recipient name, address, delivery date, and contact information. All information provided must be accurate to ensure smooth delivery of your order.
Once you submit your order, you will receive an order confirmation on screen and, where applicable, via electronic communication. Orders are considered accepted once payment has been authorised and confirmed by us. We reserve the right to refuse or cancel any order due to product unavailability, delivery restrictions, incomplete order details, suspected fraud, or other reasonable grounds. In such cases, any amounts paid will be refunded promptly.
Due to the perishable nature of flowers, we recommend reviewing all order details thoroughly before confirmation. Changes after submission may not always be possible, especially for same-day or next-day flower delivery in West Green.
All floral arrangements and products are subject to availability. If specific flower varieties, colours, or accessories are unavailable due to seasonal or supply conditions, we reserve the right to substitute with similar items of equal or greater value, keeping overall style and quality intact. Images on our website are illustrative, and the final arrangement may vary accordingly.
All prices for flowers and related products are displayed in Pound Sterling (£) and include VAT where applicable. Delivery charges, when applicable, will be clearly indicated before checkout.
Methods of payment accepted include major credit cards, debit cards, and any other method specified at checkout. Payment must be made in full at the time of ordering. We utilise secure payment providers to protect your data and transactions; however, you are responsible for ensuring your payment details are accurate and kept confidential. West Green Florist does not store payment card details.
We offer flower delivery throughout West Green and designated surrounding areas. When placing your order, please check that the delivery address is accurate and within our service area. It is the customer’s responsibility to ensure the recipient's availability at the delivery address for the date and time specified. Special instructions for delivery should be included at the time of ordering.
We make every reasonable effort to deliver orders on the requested date but cannot accept liability for delays outside our control, such as extreme weather, unforeseen circumstances, or recipient unavailability. Where possible, we will notify you of any significant delays.
If the recipient is not available at the time of delivery, we may, at our discretion, leave the flowers with a neighbour, in a safe place at the delivery address, or follow alternative instructions you have provided. If this is not possible, we may contact you or the recipient to rearrange delivery or collection, which may incur extra charges.
If you need to amend or cancel an order, please notify us as soon as possible. Due to the perishable nature of our products and time-sensitive preparation for deliveries in West Green, amendments or cancellations may only be accepted if received well in advance of the scheduled delivery.
For standard orders, cancellation requests made at least 24 hours before the scheduled delivery time will be processed for a full refund. Orders cancelled within 24 hours of the scheduled delivery may only be partially refunded, at our discretion, to reflect preparation costs already incurred. Same-day and bespoke orders are generally non-refundable once accepted.
To request an amendment, please provide your order reference and full details of the desired change. We will do our best to accommodate but cannot guarantee any amendments after your order is confirmed, especially during peak seasons.
Due to the highly perishable nature of flowers, returns are typically not accepted. Should your delivered flowers or gifts arrive damaged, incorrect, or not meet the described standard, notify us within 24 hours of receipt. We may request photographic evidence to assess your claim. Where a valid issue is confirmed, we will offer a replacement, partial refund, or full refund depending on the circumstances.
Refunds will be issued via the original payment method within a reasonable timeframe following agreement of the claim.
As a customer, you are responsible for:
Failure to provide correct information or valid delivery access may result in non-delivery, with no guarantee of refund or redelivery.
Our liability to you is limited to the value of the goods and services provided. We are not responsible for indirect, incidental or consequential loss resulting from late delivery, failed delivery due to incorrect or incomplete addresses, or circumstances beyond our reasonable control.
Nothing in these terms shall exclude or restrict our liability for death or personal injury caused by our negligence, or any liability which cannot be excluded or limited under UK law.
All website content, product images, logos, designs, and text are the intellectual property of West Green Florist and/or our partners. You may not use, copy, or distribute any content from our website without prior written permission.
Your personal data is collected and used in accordance with our Privacy Policy (refer separately), including information necessary to process your order, deliver products, and communicate with you regarding your purchase. We use industry-standard security practices to protect your data, but cannot accept responsibility for unauthorised access due to imprudence or factors beyond our control.
If any provision of these Terms & Conditions is held to be invalid or unenforceable by a court, the remaining provisions shall remain in force to the fullest extent permitted by law.
These Terms & Conditions and all transactions for flower delivery in West Green and beyond are governed by and construed in accordance with the laws of England and Wales. If a dispute arises, both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.
West Green Florist reserves the right to review and update these Terms & Conditions at any time. Changes will be posted on our website and become effective immediately for new orders. Customers are advised to review these terms periodically to stay informed of any changes relevant to online flower delivery services in West Green.
We strive to provide outstanding service for flower delivery in West Green and the surrounding areas. If you have any questions or concerns regarding these Terms & Conditions, your order, or our services, please get in touch through our website’s contact form or designated customer support channels. Your feedback helps us improve our products and customer experience.
By proceeding with a purchase from West Green Florist for delivery in West Green or the surrounding areas, you acknowledge that you have read, understood, and agree to abide by these Terms & Conditions. Thank you for choosing us for your online flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in West Green, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near West Green.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
